Legal
Privacy Policy
Last updated: January 2026
1. Introduction
Flawless Scents ('we', 'us', 'our') respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose and safeguard information when you visit flawlessscents.com or make a purchase from us.
2. Information We Collect
We collect information you provide directly (name, email, shipping address, phone, payment details), information collected automatically (IP address, browser type, device information, pages visited, referral URLs), and information from third parties (payment processors, shipping partners, analytics providers).
3. How We Use Your Information
We use your information to process and fulfill orders, communicate about your order and account, provide customer support, send marketing communications (with your consent), improve our website and products, prevent fraud, and comply with legal obligations.
4. Cookies & Tracking
We use cookies and similar technologies to remember your preferences, analyze site traffic, personalize content, and measure the effectiveness of our marketing. You can control cookies through your browser settings; disabling cookies may affect certain site features.
5. Payments
All payments are processed by PCI-DSS compliant third-party providers (Stripe, PayPal, Shop Pay, Klarna). We do not store your full payment card details on our servers. Payment information is encrypted in transit using 256-bit SSL encryption.
6. Sharing Your Information
We share information only with service providers who help us operate our business (shipping carriers, payment processors, analytics tools, marketing platforms), and only to the extent necessary. We do not sell your personal information. We may disclose information when required by law.
7. Data Security
We implement industry-standard technical and organizational measures to protect your personal information — including encryption, access controls, and secure hosting. No online service can guarantee absolute security, but we work continuously to protect your data.
8. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, restrict or port your personal data, and to object to certain processing. You may also withdraw marketing consent at any time. Contact us at privacy@flawlessscents.com to exercise these rights.
9. Data Retention
We retain personal data only as long as necessary to fulfill the purposes described in this policy — typically the duration of your customer relationship plus a reasonable period thereafter to comply with legal, accounting or reporting obligations.
10. Children's Privacy
Our services are not intended for individuals under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it promptly.
11. International Transfers
Your information may be transferred to and processed in countries other than your own, including the United States. We use appropriate safeguards, including Standard Contractual Clauses, to protect your data in these transfers.
12. Changes To This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated by email or a prominent notice on our website. The 'Last Updated' date below reflects the most recent revision.
13. Contact Us
For privacy questions, data requests or complaints, please contact our Privacy Officer at privacy@flawlessscents.com or write to Flawless Scents, Attn: Privacy, PO Box 2185, New York, NY 10001, United States.