Our Promise
Returns & Exchanges
The 30-Day Scent Exchange Guarantee — try your fragrance, and if it's not the right match, we'll make it right.
The 30-Day Scent Exchange Guarantee
Try your fragrance for 30 days. If it is not the right scent for you, contact us within 30 days of delivery for an exchange or store credit. Original shipping charges are non-refundable. Products that arrive damaged, defective or leaking are eligible for a replacement or refund.
Time Limit
You have 30 days from the date your order is delivered to start a return or exchange. Requests received after 30 days are not eligible.
Opened Fragrances
Yes — opened bottles qualify. Fragrance is personal, and we want you to actually try it. As long as the bottle is at least 80% full and you contact us within 30 days of delivery, you can exchange it or receive store credit.
Exchange Eligibility
Exchange your bottle for any other fragrance in the Flawless Scents collection. If there is a price difference, you'll pay or be credited the difference in store credit.
Store Credit Eligibility
If you'd rather not swap for another scent, we'll issue store credit for the purchase price of the returned fragrance (excluding original shipping). Store credit never expires.
Refund Eligibility
Cash refunds are reserved for orders that arrive damaged, defective, or leaking, or for orders we are unable to fulfill. All other returns are handled as an exchange or store credit.
Damaged or Leaking Orders
If your order arrives damaged, defective or leaking, email flawlescents@gmail.com within 7 days of delivery with a photo of the item and packaging. We will send a replacement or issue a full refund — including original shipping — at no cost to you.
Return Shipping
Customers are responsible for return-shipping costs on standard exchanges and store-credit returns. Return shipping is complimentary for damaged, defective or incorrect items.
How to Start a Return
Email flawlescents@gmail.com with your order number and the reason for your return. Our team will reply within one business day with return instructions and, where applicable, a return-shipping address.
Processing Time
Once your return arrives at our facility, please allow 3–5 business days for inspection. Store credit is issued by email as soon as your return is approved; refunds are returned to the original payment method within 5–10 business days after approval.
Original Shipping
Original shipping charges are non-refundable except in the case of damaged, defective or incorrect items.
Ready to start a return?
Contact The Concierge